Payments, Refunds, and Reschedule Policy

Pricing and Payments

You can purchase Online Courses of your choice for any category(ies) of content by following instructions on the Platform and making the payment applicable for the Courses you intend to purchase.

Please read the below terms applicable for the purchase of your Courses. The below terms are to be read with any other terms communicated to you at the time of purchase of your Courses/Subscription:

• You agree to pay all course fees and charges that are attributable to your account on the Platform and that you are solely responsible for payment of these fees and charges. The Subscriptions are payable in full and in advance and are valid until the completion of the applicable Subscription Period or until otherwise cancelled or terminated in accordance with the terms of this Agreement.
• If you have specifically authorized us, then the payments for the applicable Subscriptions/courses are automatically charged at the beginning of each billing period, unless you withdraw your authorization or submit a cancellation request to us directly through your account prior to the start of the billing period or in writing via email to the address specified in the ‘Contact for User Support/Queries’ section below.
• If you have not made the complete payments for your Courses, we may restrict / suspend your access to the Platform until your account becomes current and paid in full.
• We reserve the right to pursue the fee owed to us using collection methods which may include charging other payment methods on file with us and/or retaining collection agencies or legal counsel.
• Your payments to ULEARN shall be subject to applicable taxes including without limitation Goods and Service Taxes (GST) and Value Added Taxes (VAT) or other similar taxes as may be applicable in your country of residence/from where you have created your account on the Platform/ purchased the underlying Subscriptions.
• We reserve the right to change/revise the pricing of the Subscriptions/Courses already received by us, we will implement the price changes during the next billing period or renewal of the Subscriptions.
• We further reserve the right to offer custom plans and pricing (including discounts and / or special offers) in addition to what is offered on the Platform, which include offering custom billing and payment terms, that are different from our standard terms.
• We use third-party payment gateways and/or aggregators to process payments applicable to the Services offered by us. Third-party payment gateway(s) made available to you may vary depending on the Subscriptions/courses you choose. Similarly, we have also enabled integration of third-party payment providers to facilitate better payment options to you, which may vary depending on your territory or the Subscription/courses you choose. Third-party payment gateways/aggregators and third-party payment providers shall collectively be referred to as “Third-Party Service Providers”.
• The Third-Party Service Providers may also charge you fees to use or access their services and may require your Personal Information to complete any transaction for the Platform. Further, to facilitate completion of your payments to us through the Platform or avail the payment options provided to you, you may be redirected to an external website operated by the Third-Party Service Provider. We cannot and do not (i) guarantee the adequacy of the privacy and security practices employed by or the content and media provided by the Third-Party Service Provider or its respective websites or (ii) control collection or use of your Personal Information by such Third-Party Service Provider. Hence, prior to using any services offered by a Third-Party Service Provider, we suggest that you read their terms and conditions, privacy policy and other policies, that may apply, to understand their terms of usage and to understand how your Personal information is being processed. The Company (VIDRUTHA SOLUTIONS PVT LTD- ULEARN) is not affiliated to any Third-Party Service Provider and neither Company nor any of the Third-Party Service Provider are agents or employees of the other.
• Further, pursuant to the payment option you may choose, you may be required to enter into a separate agreement with the relevant Third-Party Service Provider. This agreement with the Third-Party Service Provider is an independent contract/agreement between you and such Third-Party Service Provider and “ULEARN” shall in no manner be a party to the same. “ULEARN” is only facilitating various payment options to you and is not offering the payment by itself in any manner.
• You agree that you are solely responsible for all charges that occur through such Third-Party Service Providers and acknowledge and agree to indemnify, defend, and hold harmless “ULEARN” its licensors, their affiliates, and their respective officers, directors, employees, and agents from any loss arising out of or related to the use of the Platform or any purchases made through the Platform. This obligation will survive your use of the Platform and termination of your Agreement with us. For purposes of the Platform Terms, “Loss” means all losses, liabilities, damages, awards, settlements, claims, suits, proceedings, costs, and expenses (including reasonable legal fees and disbursements and costs of investigation, litigation, settlement, judgment, interest, and penalties). “ULEARN” shall not be liable to you for any claims arising out of any act or omission on the part of the Third-Party Service Provider(s) including, but not limited to, any lost, stolen, or incorrectly processed payments. “ULEARN” expressly disclaims any responsibility and liability for all services provided by the Third-Party Service Provider(s).
• Please note that all Subscription payments are collected by “ULEARN” only through the Platform and not through any third parties (except Third-Party Service Provider(s)). We do not usually authorize any third party (except Third-Party Service Provider(s)) to collect monies on our behalf; however, if we have authorized any third party then such third party will have received a written authorization from “ULEARN” either by way of any agreement or an authorization letter. Kindly verify with such a third party before you make any payments to them, alternatively, you can always check with us by writing to us at email address provided under the ‘Contact for User Support/Queries’ section below.
• Further, “ULEARN” is solely authorized to offer discounts / offers, if any, on the Subscription/Courses prices. These discounts / offers are communicated on the Platform or via direct communication to you from “ULEARN” via email, SMS, phone, or such other means of communication, and can be availed only through the Platform, unless otherwise specifically communicated by “ULEARN”. Other than “ULEARN”, no person, including without limitation, Content Providers or any third-party platform, are allowed to offer any discounts on the Subscription prices offered on the Platform. “ULEARN” shall not be liable for any claims arising from such unauthorized discounts / offers offered by any person (including any third-party platform or Content Provider), other than “ULEARN”.

Types of Courses

At Ulearn-Edu, we strive to ensure a positive learning experience for all our students. Below is our detailed refund policy for the two types of courses we offer:

• Online Courses (45-Day Course / 30-Day Internship)
• Research Paper Program Refund Policy

Refund and Rescheduling Policy

If you choose to enrol in any Course offered by ULEARN, you agree to be bound by all the terms and conditions below. The terms for refunds and rescheduling are different for RESEARCH PAPER PROGRAM and ULEARN ONLINE COURSE/ INTERNSHIP PROGRAM respectively. You are encouraged to view the demo content for the respective Course before choosing to enroll in such Course since ULEARN shall not be liable to refund any amount on the grounds of dissatisfaction with quality of content, delivery, teaching and other such similar grounds.

ULEARN ONLINE COURSE/ INTERNSHIP PROGRAM Refunds and Rescheduling

ULEARN will not issue refunds for any purchases made on the website and any payment made in order to enroll in any ONLINE COURSE/ INTERNSHIP is deemed to be final and no claim of refund can be raised under any circumstances unless expressly provided for within this Refund Policy.

• Refund Request Timeline: Refund requests must be submitted within 5 days of the course or internship start date. Refunds will only be considered if the student has attended and actively participated in the classes during this period.
• Refund Request Procedure: To request a refund, students must email us at ulearnsupport@gmail.com with the following details:
  • Full name and contact information.
  • Reason for the refund request.
  • Screenshot or proof of payment.
• Evaluation of Refund Requests: Refunds will only be processed if the reason provided aligns with our terms and conditions. Each request will be carefully reviewed, and if approved, the refund process will begin.
• Processing Time: Approved refunds will be processed within 15-20 business days. Please note that any deductions related to third-party transaction fees (e.g., payment gateway charges) will not be refunded.
• Course Rescheduling Policy: We understand that unforeseen circumstances may arise. Therefore, we offer the option to reschedule the course batch based on the customer’s concerns. Rescheduling requests must be communicated in advance and will be accommodated only if feasible. To request a reschedule, please email ulearnsupport@gmail.com with your details and preferred schedule.

RESEARCH PAPER PROGRAM Refunds

No Refund Policy: Payments made for the Research Paper Program are non-refundable under any circumstances.

We encourage all students to review the course details and our terms and conditions thoroughly before enrolling. For any additional questions or concerns, feel free to reach out to us at ulearnsupport@gmail.com.

Delivery Issues

Delivery issues are defined as:

• You not receiving communication from ULEARN for your Onboarding, Classes, Projects, etc. In case ULEARN has reached out to you (over WhatsApp, slack, email, SMS or phone call and you haven't actioned on any recommendation, ULEARN will not be liable to define this as a "delivery issue"
• If you are unable to access recordings of a Live Class for more than 7 days. Even after raising the concern via email to - ulearnsupport@gmail.com
• If the ULEARN platform (app.ULEARN.in) is not working for you and has not been fixed for your usage in spite of you raising support tickets for the same. In case there is a downtime we are to experience, you will be sent communication about the same and this shall not be deemed under “delivery issues”

Dispute Redressal

Any dispute arising out of or in connection with the refund, shall be communicated through written email by the mentees/learners to the company’s support team. The company will provide support and will resolve the dispute amicably. However, if the dispute could not be resolved by the support team, the Mentee/Learner can ask the support team to refer the case/dispute to the “Dispute Redressal Committee” or can directly mail at ulearnsupport@gmail.com. Moreover, the decision of the committee would be final.

It is clarified that the Learner/Mentee can only reach the “Dispute Redressal Committee” after he/she has approached the support team of the Company.

Contact for User Support/Queries

ULEARN aims to provide a seamless learning experience to the students but if you are not satisfied with course quality or for refund or rescheduling, kindly contact us at ulearnsupport@gmail.com for the redressal of the issue from your registered email.

Disclaimer

All refunds and rescheduling will be decided on a case-to-case basis by ULEARN. The final decision will be taken by the team/committee of ULEARN dealing with the refund and rescheduling part. No one has a right to seek parity in cases of refund and rescheduling. Any false declaration made by any candidates/mentee while opting for courses will make the candidates/mentee ineligible for services provided by the ULEARN.

Timeline

Refund will be credited within 5 days in your original payment method , If refund request done within 5 days from the course purchased date.